Support

Every order is checked by a person before payment. We verify that the item is in stock and that the shipping address is complete. You will see the status update in Profile → Orders; most reviews finish within a few minutes during business hours.

Payment unlocks after your order is approved. Open the order and tap Pay now — a secure hosted checkout page opens. When you are done, return to the app and pull to refresh.

Yes, while the order is awaiting review or approved but unpaid. Open the order and tap Cancel order. Once an order is paid it can no longer be cancelled in the app; contact us instead.

We currently ship to the United States, Canada, the United Kingdom, Australia and Germany. Shipping is free on orders of $500 or more; otherwise a flat $24.99 applies. Duties and taxes, where applicable, are shown at checkout.

Unused items in original packaging can be returned within 30 days of delivery. Contact us with your order number to start a return. Batteries and opened electronics are subject to safety restrictions.

No. RigRove opens as a guest and lets you browse, search, compare and build a cart. You only need to sign in when you place an order, save a garage or view order history.

In the app, go to Profile → Delete account and confirm. Your profile, sessions and garage are deleted. If you cannot access the app, email us from your registered address.

Email support@firecreat.xyz from your registered address and we will help you regain access.

Open the Garage tab, tap Add rig, and choose a model from the catalog or enter your own. You can then log runs and set a service reminder.

We keep listings aligned with current retail information, but manufacturers change specifications and prices without notice. If something looks wrong, tell us and we will fix it.